DNA Collection (Non-Legal – DDC)

1. Scheduling the Appointment

• When a caller requests a non-legal DNA test, schedule an appointment based on the date and time they prefer.
  
• Ask who will be participating in the test:
  
  • Mother
    
  • Child
    
  • Alleged Father
    
• If all three are participating, provide the client with the price quote.
  
• Confirm the appointment details before ending the call.

2. Check-In and Forms

• When all participants arrive for their scheduled appointment, provide a Personal Authorization Form for the paying client to complete.
  
• Make sure they list all email addresses where they want results sent.
  
• On the back of the form, have them fill out the child’s information:
  
  • Full name
    
  • Date of Birth
    
  • Gender
    (This is required for the DDC submission.)
    

3. Payment

• After the paperwork is completed, collect payment:
  
  • Log into QBO on your tablet.
    
  • Create a Sales Receipt.
    
  • Accept payment by cash or card.

4. Create Case in DDC Portal

• Log into the DDC Portal.
  
• Click “Submit Case.”
  
• When asked if you need a Chain of Custody, select:
  
  • NO – because this is a non-legal test.
    
• When prompted to choose a test type, select:
  
  • Standard Trio Paternity (for mother, child, and alleged father).
    
• Enter the required donor information.
  
• Click “Complete” at the bottom of the page.
  
• Print the generated DDC Case Form.

5. Prepare the DNA Collection Kit

Use the Non-Legal DNA Kit (Red & White Envelope).
Inside you will find:

• 3 small collection envelopes
  
• 6 swab pouches (2 swabs per pouch = 12 total swabs)
  
• Collection instructions & airbill
  
  • (You may discard the instructions and airbill — you won’t need them.)
    

6. Labeling Collection Envelopes

On each of the three small envelopes, fill out:

• Donor’s name
  
• Select which participant the envelope belongs to
  
• Date and collection time

7. Collecting DNA Swabs

• Put on gloves before handling any materials.
  
• Each donor will be swabbed with 4 total swabs (2 pouches = 4 swabs).
  
• Swab the inside of the donor’s cheek one swab at a time, ensuring full saturation.
  
• Place each swab face-down in the correct small envelope.
  
• Fold the envelope flap closed — you may tape it shut to ensure it stays sealed.
  
• Repeat this process for each participant.

8. Packaging the Samples

• Once all swabs are collected and sealed, place the three small envelopes inside the red and white DDC envelope.
  
• Seal the large envelope securely.
  
• Write the DDC Case Number clearly on the outside of the envelope.
  
• The packet is now ready for shipment.
  

9. Sending Results to the Client

• Monitor your DDC Portal for results.
  
• Once results are posted, email them to the addresses listed on the Personal Authorization Form.