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Employee Training & Mock Process Overview

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Below are the full steps for training and certifying your new employees after your alias email is set up.

Step 1: Employee Training in Fastest Labs University

Have the employee log into their FTLU account using their alias email.
From the dashboard, they will navigate to Courses → Employee Training.

  • Not all courses provide certificates, but for those that do, please print the certificates on regular paper and keep them on file for your records.

Step 2: DOT Urine Mocks & Certification

For this portion, you (owner/manager/clinic director) will act as the donor.

Walk the new employee through the entire DOT urine collection process, including:

  • Greeting the donor
  • Requesting authorization forms and ID
  • Completing necessary paperwork
  • Escorting donor to the lab
  • Handwashing procedures
  • Locker use
  • Specimen collection steps
  • Completing the chain of custody
  • Donor signature
  • Unlocking the locker and escorting donor to the front

Repeat this process until the employee can perform it confidently and without errors.

Step 3: BAT Mocks & Certification

Again, you will act as the donor.

Walk the employee through the full BAT collection process, including:

  • Greeting donor
  • Checking authorization forms and ID
  • Completing paperwork
  • Performing the Breath Alcohol Test
  • Completing chain of custody and signatures
  • Escorting donor to the front

Continue training until they can perform the mocks error-free.

Step 4: On-the-Job Training

This step is critical to ensuring employee independence and confidence.

  • Have the new employee shadow you as you conduct various types of collections.
  • Once they feel comfortable, reverse the roles so you shadow them, ensuring accuracy and preventing mistakes.
  • Introduce them to each type of service one customer at a time to avoid overwhelming them.

Mock Scenarios & Required Materials

DOT UA Mocks Required

  • 2 uneventful
  • 1 refusal
  • 1 shy bladder
  • 1 out-of-temperature (requires 2 chains)

BAT Mocks Required

  • 3 uneventful
  • 1 refusal
  • 1 positive with confirmation (use alcohol-based mouthwash)
  • 1 operator terminated (ex: fire alarm, plumbing issues, family emergency)

Items Needed – DOT UA

  1. 6 federal paper chains (pre-filled recommended)
  2. 2–3 split Quest cups
  3. DOT verbiage/script sheet

Items Needed – BAT

  1. 6 BAT paper chains
  2. 7 BAT tubes
  3. Alcohol-based mouthwash
  4. BAT Pack (Phoenix Script, BAT Collection Guide, Proficiency Sheet)

Additional Training to Cover

Be sure to train your new employee on all other services offered, including:

  1. Rapid Urine
  2. Non-DOT Lab Urine
  3. Rapid Saliva
  4. Lab Saliva
  5. Hair
  6. Nail
  7. DNA
  8. Labb Dashboard
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